How I work
One person from first call to go-live, and after
You deal with me the whole way through. Here's exactly what happens.
The four steps
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Free 30-minute call
A free 30-minute call. We go through how orders reach you (phone, email, website, trade customers) and what happens to them next. I'll give you an honest view on what's worth fixing and what it might take.
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Scoped, fixed quote
If there's something worth fixing, I write down exactly what I'll build, what it connects to, a fixed price and a go-live date. There's no hourly billing. If the scope changes, we agree it in writing first.
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Built and tested in staging
I build against a separate staging copy, never your live system. Payments run in test mode, and orders can be dry-run without being saved. You try it before anything goes live.
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Go live, with support
We switch it on together and watch the first real orders through. Next-working-day response for issues, with fixes and small changes covered by a monthly support fee.
What you can rely on
Built so you're never stuck
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You own the code
It's written for you and handed over to you.
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Professional indemnity insurance
Professional indemnity insurance with AXA.
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Backup developer
A named backup developer has access to the code, hosting and accounts, so your system keeps running if I'm ever unavailable. It's written into the support agreement.
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Documented
Each system comes with written runbooks and setup notes.
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Tested
Automated tests run before changes go live.
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Supported
A Service & Support Agreement after launch, so there's always someone looking after it.
Start with a free call
A free 30-minute call. No obligation.
or email me: bgibson0204@gmail.com